Live agents available to answer all your daily questions
From 9 in the morning till 9 in the evening, there are customer service agents that are online to answer all incoming questions. Questions on how to make online purchases, where to find items, recommendations for restaurants or products, how to say things in Chinese, daily weather forecast, and etc. It is definitely an irreplaceable resource for getting through life in China. All you have to do to access it is follow the WeChat account and ask away!